Genesee Founder Concierge
Talk directly with our founder
Will schedules personal 15-minute calls with Platinum loyalty members, top-tier purchasers, athlete sponsors, and other qualifying customers each week.
Schedule your call with WillHow it works
You qualify
Eligibility is determined automatically from your purchase and loyalty history. If you qualify, you will receive a personal email from Will.
Pick a time
Click the scheduling link in your invite email. Choose any 15-minute slot that works — no need to prepare anything.
Talk with Will
A real conversation — no scripts, no sales pitch. Questions about the product, the brand, your experience, or what comes next.
Who qualifies
Platinum Loyalty
Members who have reached the Platinum tier in our loyalty program (5,000+ lifetime points).
Top-Tier Founders
Founders who invested in the $4,999 ascension tier — our most committed cohort.
Feedback Escalations
Customers who shared critical feedback — we want to hear you out directly.
Cancel-Save Offer
Subscribers who requested a founder call during the cancel flow.
Platinum Athletes
Sponsored athletes in our Platinum tier — monthly calls are part of your package.
Top Operators
Wholesale operators who have ordered 50+ cases — you deserve a direct relationship.
Invites go out automatically based on your history with Genesee. If you believe you qualify and have not received an invite, email Will directly.