Genesee Nutrition - Policy
Returns and refunds
30-day money-back guarantee on your first order. Not for you? Email us — keep the bars, we refund it. No returns, no restocking fees.
Guarantee terms
These are the terms published on the guarantee page:
- First order only.
- One per customer.
- Covers up to two 12-packs (24 bars) on your first order.
- Refund to the original payment method.
- The 30-day clock starts at the delivery date.
How to start a refund
Email hello@geneseenutrition.com with your order details. The guarantee does not ask you to send anything back, and there are no restocking fees.
Damaged or unsafe packages
Check the wrapper before eating, and contact Genesee support with your order details if a package arrives damaged or appears unsafe.
Changing or cancelling a subscription
Open your account to see and use the skip, pause, and cancellation controls available before the next shipment. Review the effective date before saving any change.
You can modify, pause, or cancel your subscription at any time without penalty through your customer account portal — there are no mandatory phone calls, hidden fees, or complex hurdles to clear.
Confirm the current subscription terms and make changes before the next processing date shown in your account.
Cancelling an order before it ships
If your order page shows a Cancel option, cancelling initiates a full refund if payment was collected. Refunds typically appear within 5-10 business days.
Orders we may cancel
Product availability, prices, shipping options, promotions, and subscription terms may change. Checkout pages and order confirmations control the specific order terms shown at the time of purchase. We may refuse or cancel orders when required for fraud prevention, stock constraints, incorrect pricing, compliance, or operational reasons.
Questions
Email hello@geneseenutrition.com with your order details.